As I have worked at Direct Air for a little while now, I felt ready to be moving into a permanent position. However, it still took me by surprise as when I first started my apprenticeship, I wasn’t even sure I would get a permanent role, as everything was so new to me. I didn’t expect to be valued as highly and trusted as much as I am within my role, due to only being 17 years old and fresh from an apprenticeship – I’m so happy with where I’ve landed!
It’s definitely strange not having college work to do for my qualification anymore, but I was happy to finish this in order to have more work time, as accomplishing my studying made room for all of my new responsibilities! Some of these include, leading on ‘service follow-ups’ and obtaining customer feedback in the form of reviews and conversations. As well as helping to promote sales and service. Along with these day to day tasks, I’ll also be taking on a long-term project, which will span over a significant period time and continue to adjust as the company develops.
I will be getting the ball rolling on these tasks in January, but for the meantime, I’ll be continuing with some current tasks that will be carried over into my new role. I’ll be continuing to support my team members by providing annual leave cover, as well as taking the minutes during meetings and producing other documentations. I’ll also still be answering incoming calls, which I feel like I’ve got much better at throughout my apprenticeship, so I’m glad to be keeping this job!