After getting the bus and checking my schedule for the day ahead, I arrive at work and settle at my desk by 8am. Accompanied by an essential cup of tea of course! I begin my day by making a note of all the job’s we recently carried out for customers. Following this, I call each customer on the list and ask a series of simple questions. Ensuring customers are happy with our service is my main priority!
This is one of my many tasks where I’m using the phone, as I sit in the main office where all the initial incoming calls are received. So, when other colleagues are occupied, I’m on hand to take any calls throughout the day! Similarly, to this, when my colleagues are absent or overloaded with work, I am now confidently trained to help them out with various tasks. Some examples include, scheduling engineers, sending out customer quotations and transferring enquiries internally. The service department have such fast-moving processes, so it’s always interesting here. Also, hearing positive customer feedback will forever be rewarding!
Alongside doing these daily tasks, I’m also constantly maintaining my college work. I do this to maintain my 20% off-the-job training and ensure I’m keeping up with my qualification. I mostly do this after completing a task which is out of my regular job role, by recording it onto my learning log. This can be anything from an online training course, to a new filing technique that I’ve never used before. Just like the daily work I do for Direct Air; this is a really important task!